Terms and Conditions

Outdoor Touring Solutions

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These Terms & Conditions govern your use of the Outdoor Touring Solutions website and the purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About Us

Outdoor Touring Solutions (“we”, “us”, “our”) operates an online store supplying outdoor touring and related products within Australia.

2. Use of Our Website

You agree to use our website for lawful purposes only and not to:

• Violate any applicable laws or regulations
• Interfere with website security or functionality
• Misuse content, images, or intellectual property

We reserve the right to suspend or terminate access if misuse occurs.

3. Product Information & Availability

We make every effort to ensure product descriptions, images, pricing, and availability are accurate. However:

• Product images are for illustration purposes only
• Specifications may change without notice
• Availability is subject to stock levels

We reserve the right to correct errors and cancel orders where necessary.

4. Pricing & Payments

• All prices are listed in Australian Dollars (AUD)
• Prices include GST unless stated otherwise
• Payment must be made in full at the time of purchase

Payments are processed securely via third-party payment providers (such as Stripe or PayPal). We do not store credit card details.

5. Order Acceptance & Cancellation

An order is not considered accepted until payment is received and confirmation is issued.

We reserve the right to:

• Cancel or refuse orders
• Limit quantities per customer
• Cancel orders due to pricing errors, stock issues, or suspected fraud

If an order is cancelled, any payment received will be refunded.

Shipping Locations

We currently ship within Australia only, unless otherwise stated.

Processing Time

Orders are typically processed within [insert timeframe, e.g. 1–3 business days], excluding weekends and public holidays.

Delivery Time

Delivery times vary depending on location and carrier. Estimated delivery times are provided as a guide only.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Order size and weight
• Delivery location

Delays

Outdoor Touring Solutions is not responsible for delays caused by:

• Courier services
• Weather events
• Supply chain disruptions

Change of Mind

We do not offer refunds for change of mind unless required by law.

Faulty or Incorrect Items

If your item is:

• Faulty
• Damaged in transit
• Incorrectly supplied

Please contact us within 7 days of receiving your order with:

• Order number
• Description of the issue
• Photos where applicable

Refunds & Replacements

Where applicable, we may offer:

• A replacement
• Repair
• Refund

Refunds will be processed to the original payment method once the item is returned and inspected.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• Returned items must be unused and in original packaging

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for other reasonably foreseeable loss or damage.

All content on this website, including text, images, logos, and designs, is the property of Outdoor Touring Solutions and may not be copied, reproduced, or used without written permission.

To the maximum extent permitted by law, Outdoor Touring Solutions is not liable for:

• Indirect or consequential loss
• Loss of profit or data
• Misuse of products

Our liability is limited to the replacement or refund of products where required by law.

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

We may update these Terms & Conditions at any time. Changes will take effect once published on our website.

These Terms & Conditions are governed by the laws of Australia, and any disputes will be subject to Australian courts.

If you have any questions about these Terms & Conditions, please contact:

Outdoor Touring Solutions
Email: web@otstas.com.au
Phone: (03) 6288 7577