Privacy Policy

Outdoor Touring Solutions

Last updated: 14th January 2026

Outdoor Touring Solutions (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with us online.

1. Personal Information We Collect

We may collect the following personal information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details and purchase history
• Vehicle or product-related details (where relevant)
• Payment-related information (processed securely via third-party providers)
• IP address, browser type, and website usage data

We only collect information that is reasonably necessary to operate our e-commerce business.

2. Payment Information

All payments made through our website are processed securely by third-party payment providers (such as Stripe, PayPal, or other gateways).

We do not store or have access to full credit card details. Payment providers manage your information in accordance with their own privacy policies and security standards.

3. How We Collect Personal Information

We collect personal information when you:

• Place an order through our website
• Create an account (if applicable)
• Contact us via forms, email, or phone
• Subscribe to marketing communications
• Interact with our website through cookies or analytics tools

4. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Manage payments, shipping, and returns
• Communicate about your order or enquiry
• Provide customer support
• Improve our products, services, and website
• Send promotional offers and updates (you may opt out at any time)
• Comply with legal and regulatory obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

• Payment processors
• Shipping and delivery providers
• Website hosting and IT service providers
• Marketing and email communication platforms
• Professional advisers (accountants, legal advisers)
• Government authorities where required by law

We do not sell or trade your personal information.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable shopping cart functionality
• Remember user preferences
• Analyse website traffic and performance

You can control cookies through your browser settings, however disabling cookies may affect website functionality, including checkout.

7. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Data is stored securely using reputable hosting and security services. Access is limited to authorised personnel only.

8. Access, Correction, and Deletion

You may request to:

• Access personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)

Please contact us using the details below.

9. Marketing Communications

You may receive marketing communications from us if you have opted in or made a purchase with us.

You can opt out at any time by:

• Clicking the unsubscribe link in emails, or
• Contacting us directly

10. Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.

12. Contact Us

For questions, requests, or complaints regarding privacy, please contact:

Outdoor Touring Solutions
Email: web@otstas.com.au
Phone: 03 6288 7577